Refund Policy

1. General Refund Policy

Refund eligibility depends on the service purchased, the applicable billing period, promotional offer, and the terms displayed at the time of purchase.

Submitting a refund request does not automatically guarantee approval. Each request may be reviewed according to this policy.

2. Hosting Services

Eligible hosting services may qualify for a refund when the request is submitted within the applicable refund period shown for the purchased service.

The refund period, if applicable, begins from the date the service is first activated.

3. Non-Refundable Services

The following services or charges may be non-refundable where permitted by applicable law:

• Domain registration and renewal fees
• Domain transfer fees
• Third-party licenses or services
• Setup or configuration services
• Dedicated IP addresses or similar add-ons
• Services already substantially consumed
• Special promotional or discounted products marked as non-refundable
• Charges resulting from customer-requested upgrades or modifications

4. VPS and Dedicated Services

VPS, dedicated server, infrastructure, and similar services may have different refund conditions depending on the provider, resource allocation, activation status, and product terms.

Once infrastructure or dedicated resources have been provisioned, refund eligibility may be limited or unavailable.

5. Domain Refunds

Domain registrations and renewals are generally non-refundable because domain registration fees are paid to the applicable registrar or registry.

Where a registry or registrar provides a specific cancellation or refund mechanism, any applicable refund will be subject to its rules.

6. Refunds After Service Suspension

A refund may not be available when a service has been suspended or terminated because of:

• Terms of Service violations
• Acceptable Use Policy violations
• Fraudulent activity
• Abuse of server resources
• Illegal activity
• Spam or malicious activity
• Non-payment or chargeback-related issues

7. Refund Request

To request a refund, contact WondrHost through the available support system or billing support channel.

Your request should include the relevant service, invoice/order information, and the reason for the refund request where applicable.

8. Refund Processing

Approved refunds are normally processed through the original payment method where technically possible.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.

9. Partial Refunds

Where appropriate, WondrHost may provide a partial refund after considering the service usage, remaining billing period, applicable fees, and the specific circumstances of the request.

10. Duplicate Payments

If you accidentally make a duplicate payment for the same invoice, please contact billing support. After verification, an eligible duplicate payment may be refunded or credited to your account.

11. Chargebacks

Customers should contact WondrHost billing support before initiating a payment dispute or chargeback.

Unauthorized or abusive chargebacks may result in account suspension while the transaction is investigated.

12. Cancellation

Cancellation of a service does not automatically mean that a refund will be issued. Refund eligibility will be determined according to this Refund Policy and the terms applicable to the purchased service.

13. Changes to This Policy

WondrHost may update this Refund Policy from time to time. Any changes will be published on this page with an updated Last Updated date.

14. Contact Us

If you have questions about refunds, cancellations, or billing, please contact WondrHost through our official website or support system.